Monday I had to work late, so before my evening meeting I walked down the hill to grab some dinner downtown. On the way down, I figured I’d test out RouteShout, which I wrote about in an earlier post. So I headed to Fifth and Ross and found the sign (a bit high in my opinion, but then again, I’m kinda short), nabbed the code and send off a text.
And I got nothing.
I figured I did something wrong, or that the powers that be were just taking a bit longer than normal. So I walked down to Brueggers on Grant (which, by the way, I will be not going to again. Your chicken salad might be delicious, but I don’t appreciate the snarky attitude when I used a coupon, so I’ll eat at Subway from now on thank you very much). I still hadn’t received anything, so I tried it again, this time using all caps, just in case.
I tried a couple times while I sat and ate my dinner, adding spaces, playing with capitalization. I found out that my phone was putting a dash after the first three numbers (of the five digit code), so I switched it over to “word” mode to get rid of the dash, tried it on that setting with different combinations, and still no luck.
Resigned, I walked back up the hill and when I got back to my desk, sent an e-mail to Deep Local’s support division. I Just got a reply, stating that my e-mail won’t be answered until at least March 1.
I still really want RouteShout to work, it’s such a cool idea. However, even more than it working well, I want to be able to use it in any capacity. It may be my phone (but it’s a new phone, so it shouldn’t really be an issue), it may be my lack of texting skills, but either way, not working and then a two week wait for support is a pretty pathetic beginning.